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Customer Care

Temporary Suspension of Service until 30th April 2020

In light of the coronavirus (COVID-19) pandemic in Pakistan, in the interest of the health and safety of our passengers, Airlift has decided to temporarily suspend operations until April 30th, 2020. Airlift will, therefore, not be operating in Lahore and in Karachi — this is our attempt to flatten the curve and to prevent the spread of the COVID-19 virus.

This decision comes from Airlift’s commitment to putting the safety of its customers, pilots and teammates ahead of other considerations. Our team would like to take this opportunity to advise our passenger community to avoid crowded places, including buses. Crowded places in closed settings create a high risk environment for contracting the COVID-19 virus. As a responsible organization, Airlift encourages passengers to adopt alternative modes of transport.

Airlift is putting in place the following measures for its various stakeholders:

  • Customers: Putting the health and safety of our passengers at the forefront, Airlift will suspend services to avoid the spread of the COVID-19 virus. Your pre-booked rides will be refunded automatically and your ALCs will remain in your wallet when the Company resumes operations on April 30th, 2020.
  • Employee Care: Keeping in mind the health and safety of our employees, Airlift has implemented a “work from home” policy. Support will be available to help you through all our normal channels except the call center.
  • Pilot Care: Airlift will require pilots to not engage on duty to avoid the spread of the COVID-19 virus. Our pilots are a core part of our business and their health and safety should come first.

Our team will be working hard over the next few weeks to improve our product and our service offering. During this time, we will keep our community up to date as the situation develops. We thank you for your continued support in all things Airlift. And we assure you that Airlift will be back to serve tens of thousands of daily commuters once the situation stabilizes.

Stay safe, practice social distancing and seek medical care if you are feeling unwell. You can reach us at support@rideairlift.com for general inquiries or corona@rideairlift.com for Corona-specific questions or suggestions. You can find answers to any general questions regarding the temporary suspension you may have here.

General Queries Regarding Airlift’s Temporary Suspension of Service